Documentation - Jaze ISP Manager
SLA setup
Initializing search
Documentation - Jaze ISP Manager
Home
GETTING STARTED
GETTING STARTED
Introduction
Dashboard Overview
SUB ZONES
SUB ZONES
Creating a sub-zone
Switching between sub-zones
View all zones
Apply to all sub-zones
BANDWIDTH TEMPLATES
BANDWIDTH TEMPLATES
Creating bandwidth templates
Import-Export bandwidth template
USAGE PACKAGES
USAGE PACKAGES
Creating usage packages
Import-Export usage packages
FUP PACKAGES
FUP PACKAGES
Creating FUP templates
USER MANAGEMENT
USER MANAGEMENT
Creating a group
Adding a user
User group actions
User group management shortcuts
CAF generation
Search Users
USER OPERATIONS
USER OPERATIONS
User details
User states
BILLING
BILLING
Billing types
Creating billing products
Creating billing plans
Configuring billing notifications
Billing templates
Viewing all orders
Viewing all invoices
Viewig paid invoices
Viewing payments
Managing TDS payments
Managing pay-as-you-go users
Managing scheduled renewals
Managing payment collection requests
Pin billing
Billing configuration
Billing diagnostics
PAYMENT COLLECTION MANAGEMENT
PAYMENT COLLECTION MANAGEMENT
Defining areas
Mapping admins
Viewing users
Collection approval
Managing admin-wise collection
LEAD MANAGEMENT
LEAD MANAGEMENT
Lead management
Lead configuration
Lead assignment
Completed and dropped leads
CAPTIVE PORTAL
CAPTIVE PORTAL
Configuration
Blocking MAC address
Captive portal customization
User portal customization
User registration page
NAS ROUTER CONFIGURATION
NAS ROUTER CONFIGURATION
Adding router
Adding IP ranges
Adding CPE devices
HELPDESK
HELPDESK
Helpdesk dashboard
Ticketing configuration
SLA setup
Advanced ticketing setup
Raising tickets
Managing tickets
ANNOUNCEMENTS
ANNOUNCEMENTS
Sending announcements
Configuring triggers
Displaying messages to subzones
EXTERNAL INTEGRATION
EXTERNAL INTEGRATION
SMS
Email
Payment gateway
FTP
Google drive
One signal
Webhooks
INVENTORY MANAGEMENT
INVENTORY MANAGEMENT
Creating stock items
Managing vendors
Managing locations
Managing stock
Managing goods in use
TASK MANAGEMENT
TASK MANAGEMENT
Enabling approval tasks
Managing tasks
LOGS
LOGS
Viewing logs
ADMIN MANAGEMENT
ADMIN MANAGEMENT
Creating admin roles
Admin classification
Creating admin accounts
FRANCHISEE MANAGEMENT
FRANCHISEE MANAGEMENT
Franchisee configuration
Franchisee management
Cash transactions
Franchisee statement
Franchisee dashboard
Franchisee payments
ADDITIONAL SETTINGS CONFIGURATION
ADDITIONAL SETTINGS CONFIGURATION
General configuration
Express configuration
Billing settings
Billing address
Router visibility
API access
Billing period
Invoice prefix
Payment prefix
Username prefix
Table header configuration
Admin user groups control
Approval tasks
Tag payment gateway
Pay as you go settings
Custom rules settings
User fields
Additional fields
Dashboard configuration
Customerportal URL
Franchisee settings
Delete subzone
Activate Deactivate subzone
SMS management
Payment collection
REPORTING
REPORTING
Report type
Report scheduling
SLA setup
The Ticket SLA tab lets you define the SLA policies on the tickets.
